Banking Ombudsman Scheme 2006

What is Banking Ombudsman Scheme 2006?

Many of you have never heard about the ‘Banking Ombudsman Scheme”. So Let me tell you that what is it and how can you use this Act.

Well, Banking Ombudsman Scheme was introduced by RBI (Reserve Bank of India) in 2006 for the benefit of Customers. Under this scheme, if you have lodge any type of Complain related to service or anything else with any Nationalized or Private Bank in India or any Credit Card Company and if they failed to resolve your query than you can directly lodge a Complain against that Bank with RBI by using Banking Ombudsman Scheme.

Download PDF of “Banking Ombudsman Scheme”

Simply download the above PDF and there is each and every detail in this PDF about What is this scheme & how you can lodge a Complain against your Bank.

Any person may file a complaint with the Banking Ombudsman having jurisdiction on any one of the following grounds alleging deficiency in banking including internet banking or other services.

(a) non-payment or inordinate delay in the payment or collection of
cheques, drafts, bills etc.;
(b) non-acceptance, without sufficient cause, of small denomination
notes tendered for any purpose, and for charging of commission in
respect thereof;
(c) non-acceptance, without sufficient cause, of coins tendered and for
charging of commission in respect thereof;
(d) non-payment or delay in payment of inward remittances ;
(e) failure to issue or delay in issue of drafts, pay orders or bankers’
cheques;
(f) non-adherence to prescribed working hours ;
(g) failure to provide or delay in providing a banking facility (other than
loans and advances) promised in writing by a bank or its direct selling
agents;
(h) delays, non-credit of proceeds to parties' accounts, non-payment of
deposit or non-observance of the Reserve Bank directives, if any,
1 Substituted by Notification Ref CSD.BOS.No. 4736/13.01.01/2008-09 dated February 3, 2009
applicable to rate of interest on deposits in any savings, current or
other account maintained with a bank ;
(i) complaints from Non-Resident Indians having accounts in India in
relation to their remittances from abroad, deposits and other bankrelated
matters;
(j) refusal to open deposit accounts without any valid reason for
refusal;
(k) levying of charges without adequate prior notice to the customer;
(l) non-adherence by the bank or its subsidiaries to the instructions of
Reserve Bank on ATM/Debit card operations or credit card operations;
(m) non-disbursement or delay in disbursement of pension (to the
extent the grievance can be attributed to the action on the part of the
bank concerned, but not with regard to its employees);
(n) refusal to accept or delay in accepting payment towards taxes, as
required by Reserve Bank/Government;
(o) refusal to issue or delay in issuing, or failure to service or delay in
servicing or redemption of Government securities;
(p) forced closure of deposit accounts without due notice or without
sufficient reason;
(q) refusal to close or delay in closing the accounts;
(r) non-adherence to the fair practices code as adopted by the bank;
(s)non-adherence to the provisions of the Code of Bank's
Commitments to Customers issued by Banking Codes and Standards
Board of India and as adopted by the bank ;
(t) non-observance of Reserve Bank guidelines on engagement of
recovery agents by banks; and
(u) any other matter relating to the violation of the directives issued by
the Reserve Bank in relation to banking or other services.